Quest, Inc

  • IT Specialist - Microsoft

    Job Locations US-FL-Orlando
    Posted Date 2 weeks ago(10/29/2018 4:24 PM)
    Job ID
    Information Technology
    Work Schedule
    Monday through Friday; 8:00am - 5:00pm
  • Overview

    Quest, Inc., makes a difference in the lives of nearly 1,000 people each day. For over 50 years, Quest has supported Central Floridians with developmental and intellectual disabilities by offering choices and opportunities to live, learn, work and play. Quest offers a wide range of services and support for individuals with developmental and intellectual disabilities. Our company can be a valuable resource by providing a safe place to call home, quality long term care, education, therapy and early intervention services for children, employment for youth and adults and a place for retreat and respite. Quest's mission, through quality and innovation, is to build communities where people with disabilities achieve their goals. Each Quest team member plays an important role in providing the individuals we serve with superior service, care and support.


    At Quest, Inc., the IT Specialist- Microsoft is responsible for providing technical services work involving the support and operation of the Corporate IT environment. Specialization in but not limited to Microsoft Systems. Assist with security related items and network infrastructure. A key aspect of the job includes the ongoing identification of technical problems and the development of sound, carefully thought-out solutions for Quest and its operations.

    • Review current practices and the development of alternate, more efficient systems and processes through the use of software and hardware advances.
    • Through technical problem solving skills, recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
    • Perform analytical and administrative work regarding the installation of new and the upgrade/maintenance of existing systems, including hardware and software.
    • With expertise, assist in providing support with administering of: Windows Desktops/Servers, Hyper-V Cluster, Nimble Storage, SharePoint, SQL, Exchange, IIS, Active Directory, Power Shell, Citrix XenApp/Netscaler, Symantec SEP, Backup Exec, Cisco Wireless/Switching/ASA Telephone Systems and WAN connections.
    • Help reduce risks by implementing comprehensive security systems for protection of the organization and client data in accordance with HIPAA, PCI, state and federal regulations.
    • Install and maintain cable plant with high attention to detail.
    • Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
    • With a thoughtful, self-disciplined approach, help analyze and debug complex technical issues. Log and track system problems through to resolution.
    • Create and maintain documentation on processes, policies, application configuration and training related materials for users.
    • Perform other duties as assigned.
    • Responsibilities may require periodic evening and weekend availability.


    • Eligible to legally work in the United States
    • Be at least 18 years of age
    • Successfully complete a background check and drug screen
    • Ability to read, write, and speak English
    • Ability to thrive in a team environment
    • Valid Driver's License with a clean driving record
    • 2+ years of System Administration experience with Associates degree in computer science or information technology preferred.  Work experience may substitute for degree.
    • Knowledge and experience with security operations and compliance
    • Ability to develop and deliver technical design
    • Working knowledge of current windows server and desktop technologies
    • Prior experience supporting, implementing and/or administering networks and related systems (Windows and Cisco)
    • Prior experience using Cisco firewalls, switches, wireless, MS Hyper-V Clusters, MS System Center, Citrix XenApp, highly desired
    • Relevant vendor certification or tertiary certifications, highly desired 


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