Quest, Inc

  • IT Systems Administrator - Microsoft

    Job Locations US-FL-Orlando
    Posted Date 1 week ago(1 week ago)
    Job ID
    Information Technology
    Work Schedule
    Monday through Friday; 8:00am - 5:00pm
  • Overview

    Quest, Inc., makes a difference in the lives of nearly 1,000 people each day. For over 50 years, Quest has supported Central Floridians with developmental and intellectual disabilities by offering choices and opportunities to live, learn, work and play. Quest offers a wide range of services and support for individuals with developmental and intellectual disabilities. Our company can be a valuable resource by providing a safe place to call home, quality long term care, education, therapy and early intervention services for children, employment for youth and adults and a place for retreat and respite. Quest's mission, through quality and innovation, is to build communities where people with disabilities achieve their goals. Each Quest team member plays an important role in providing the individuals we serve with superior service, care and support.


    At Quest, Inc., the IT Systems Administrator is responsible for providing technical services work involving the support and operation of the Corporate IT environment. Specialization in but not limited to Microsoft Systems Administration. Assist with security related items and network infrastructure. To provide reliable and cost-effective Information Technology solutions to achieve effective mission performance and service delivery for Quest and its operations.

    • Review current practices and the development of alternate, more efficient systems and processes through the use of software and hardware advances.
    • Shared responsibility as initial contact for any IT related issues.
    • Analysis and debugging of complex technical issues.
    • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
    • Responsible for the maintenance, training, security, user support and operation of assigned applications.
    • Provide phone and in person support.
    • Perform analytical and administrative work regarding the installation of new and the upgrade/maintenance of existing systems, including hardware and software.
    • Assist in the administration of: Windows Desktops/Servers, Hyper-V Cluster, Nimble Storage, SharePoint, SQL, Exchange, IIS, Active Directory, Citrix XenApp/Netscaler, Symantec SEP, Backup Exec, Cisco Wireless/Switching/ASA Telephone Systems and WAN connections.
    • Assist with the implementation of comprehensive security systems for the protection of company and client data in accordance with HIPAA, PCI, state and federal regulations.
    • Install and maintain cable plant.
    • Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
    • Log and track system problems through to resolution.
    • Create and maintain documentation on processes, policies, application configuration and training related materials for users.
    • Assist with staff training of IT systems and software.
    • Maintain an inventory of all IT hardware and software.
    • Assist with data backups and disaster recovery operations.
    • Upon approval, purchase necessary systems, parts, and supplies.
    • Stay current with industry trends and opportunities to improve service delivery.
    • Maintain confidentiality with regard to all information being processed, stored or accessed on Quest's systems / network.
    • As needed, travel to Quest facilities.
    • Perform other duties as assigned.
    • Responsibilities may require periodic evening and weekend availability.


    • Eligible to legally work in the United States
    • Be at least 18 years of age
    • Successfully complete a background check and drug screen
    • Ability to read, write, and speak English
    • Ability to thrive in a team environment
    • Valid FL Driver's License with a clean driving record
    • 2+ years of System Administration experience with Associates degree in computer science or information technology preferred.  Work experience may substitute for degree.
    • Knowledge and experience with security operations and compliance
    • Ability to develop and deliver technical design
    • Working knowledge of current windows server and desktop technologies
    • Prior experience supporting, implementing and/or administering networks and related systems (Windows and Cisco)
    • Prior experience using Cisco firewalls, switches, wireless, MS Hyper-V Clusters, MS System Center, Citrix XenApp, highly desired
    • Relevant vendor certification or tertiary certifications, highly desired 


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