Quest, Inc

  • Human Resources Training Coordinator - Tampa

    Job Locations US-FL-Tampa
    Posted Date 3 weeks ago(6/27/2018 11:18 AM)
    Job ID
    2018-1666
    Category
    Human Resources
    Min
    USD $13.00/Hr.
    Max
    USD $13.00/Hr.
    Work Schedule
    Monday - Friday, 8am-2pm (29hrs)
  • Overview

    Quest, Inc., makes a difference in the lives of nearly 1,000 people each day. For over 50 years, Quest has supported Central Floridians with developmental and intellectual disabilities by offering choices and opportunities to live, learn, work and play. Quest offers a wide range of services and support for individuals with developmental and intellectual disabilities.  Our company can be a valuable resource by providing a safe place to call home, quality long term care, education, therapy and early intervention services for children, employment for youth and adults and a place for retreat and respite. Quest’s mission, through quality and innovation, is to build communities where people with disabilities achieve their goals. Each Quest team member plays an important role in providing the individuals we serve with superior service, care and support.

    Responsibilities

    At Quest, Inc., the Human Resources Training Coordinator assists the Training Manager with various aspects of regulatory training compliance for the Orlando and Tampa regions. Performs administrative, technical and clerical duties to maintain timely and accurate record keeping. Provides customer service and support to program staff regarding training issues. Assists the Training Manager plan, implement and manage training activities and meetings.

    • Assists the Training Manager develop and coordinate the annual training schedule for Orlando and Tampa regions.
    • Resolves potential conflicts in advance to ensure that all required training is available and accessible for the entire calendar year.
    • Reserves training rooms in advance for the entire year for every training session.
    • Enters the annual training schedules for Orlando and Tampa regions into the LearnerWeb LMS, including initial Orientation classes, recertification's and ancillary classes as they occur.
    • Administration and maintenance of the LearnerWeb Learning Management System, including: staff enrollments and cancellations, process and close completed classes and upload associated training documents to ensure accurate record keeping.
    • Receives and processes training documents from the field via email, interoffice mail, and other means in a timely manner.
    • Maintains accurate and orderly hard copy files of original class rosters and other documents.
    • Files and maintains identified employee training documents in personnel files, as required by Quest or regulatory agencies.
    • Assists the Training Manager and/or independently manages and resolves unforeseen, short-notice changes and conflicts to the training schedule.
    • Provides excellent customer support to field staff and managers at every level of the organization via telephone, email and personal interactions.
    • Assists in the preparation for regulatory audits for both Orlando and Tampa regions, including annual Qlarant, American Health Care Administration (AHCA), and Agency for Persons with Disabilities Group Home licensure surveys.
    • Attends regulatory surveys to provide required training records, documentation and information that support compliance with regulatory standards.
    • May assist Human Resources coworkers prepare for other aspects of regulatory compliance.
    • Manages the registrations, completion and documentation of Zero Tolerance three-year renewal training at least 30 days in advance of the expiration date.
    • Assists the Training Manager with quality control and continual improvement of internal training systems.
    • All special projects and other duties as requested by management.

    Qualifications

    • Eligible to legally work in the United States
    • Be at least 18 years of age
    • Successfully complete a background check and drug screen
    • Ability to read, write, and speak English
    • Ability to thrive in a team environment
    • Valid FL Driver's License or State ID

    • Minimum of a High School diploma + 3 years office, clerical, administrative and record keeping experience
    • Expert in MS Office Suite Outlook, Word, Excel, PowerPoint. Working knowledge of all basic office equipment
    • Collaborate effectively with Quest staff, including leadership and management, at all levels
    • Present a positive and professional image to staff, management and vendors
    • Communicate at a highly professional level across all modes of communication: in person, telephone, email and other written correspondence
    • Maintain high quality of work and productivity without onsite supervision

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